Online?? More like INLINE...

After a long time I had to go to a government office for some work. To be precise, I had to get my son's passport. I was overjoyed to see that the Passport office in Bangalore has launched a website to assist the application process. We can submit the application (basic information) online & then go after the rush is over to submit the actual form. I thought that I would just have to go there & submit it & it would be over in a matter of minutes.

How wrong I was!!! I went there to find that instead of online, its more of a INLINE process, just an extension of the normal process. Only difference is that you have two additional steps to do in submitting the form:
1. Submit an online application
2. Take a print of that form.

It would have been better had I gone there directly as there is a supervisor present who allots you a token number & then you wait till your number is called to get it verified & then again wait till the cashier calls your number. If there is something incomplete in your application, you have start all over again...

I thought Bangalore being IT capital of India, it would be easier here by means of automation. But, India has to go a long way in achieving that.